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Frequently Asked Questions

How do I test my digital certificate?
How do I check the status of my application?
I downloaded my digital certificate, now how do I find it?
I need to use my digital certificate on another computer. What do I do?
What do I do if I forget my Account Password?
Who can use or have access to my digital certificate?
Registration Frequently Asked Questions
How do I create a screenshot of my Certificate?
How do I Create a Custom Signature Appearance in Adobe?
More...


How To's

Backup / Export a digital certificate
Digitally sign or encrypt emails
Generate a CSR
Import a certificate
Initiate a key recovery
Replace an existing certificate
Renew a certificate
Test a certificate
Use my certificate to sign digital documents


Videos

SafeNet utilities installation
Retrieving an ECA certificate
ACES certificate retrieval in Firefox (option not available for D-Trade)
ACES certificate retrieval in Internet Explorer
Resolve issues for non-exportable private key
Renewal for TrustID business certificate in Firefox
Renewal for TrustID in Internet Explorer



RELATED CONTENT
Certificate Management Center
Application Status
FAQ: Before You Buy
HOW-TO: Backup a Certificate
HOW-TO: Replace a Certificate
FAQ: General
FAQ: ACES
FAQ: ECA
FAQ: IGC
FAQ: TrustID
PKI Basics
Certificate Security and Protection
Help using your Certificate
Change Control Schedules
Support Main
 

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